Holiday, Vacation, and Trade Show Hours
| Date | Event | Email Orders & Shipping Depts. | Customer Service Dept. | Fax & Telephone Orders Dept. |
| June 27 2013 |
Last day to ship for arrival before Independence Day | Order
before noon Central time on or before June 27 which to allows 3
days shipping. Do not rely on Priority Mail at this late date. |
||
| June 30-July 6 2013 | Independence Day July 4 Holiday week | Shipping as usual. Closed July 4 | Call Center Closed July 4. Email Center will be open part time | |
| Late August-Early September Annually | Burning Man | Shipping as usual most days. Burners, order early! We can ship to Burning Man if necessary, but please order early instead so you're not disappointed. | If we attend Burning Man, the Call Center and Email Center Closed (no internet access at Burning Man). If we do not attend this year, then all operations will be normal. | When Closed. Any messages will be returned ASAP after Burning Man ends. |
| Thanksgiving (USA) is 4th Thursday in November. |
Pre-Thanksgiving orders | Orders placed these dates must be shipped 3-Day, 2nd Day, or Next Day to arrive before Thanksgiving | Orders placed these dates must be shipped 3-Day, 2nd Day, or Next Day to arrive before Thanksgiving | Orders placed these dates must be shipped 3-Day, 2nd Day, or Next Day to arrive before Thanksgiving |
| November | Thanksgiving | Closed. UPS Closed. No UPS shipping til Monday. USPS Closed | Closed | Closed |
| Day after Thanksgiving | Black Friday | Open as usual, but UPS closed.No UPS shipping til Monday. | Open as usual | Open as usual |
| Thanksgiving weekend | weekend | Closed, as usual | Closed as usual | closed as usual |
| Monday after Thanksgiving | E-retailer's Black Monday (Cyber Monday) | Open as usual. Email response will be slower due to volume and possible internet crash. Sometimes during Black Monday, emails get lost in cyberspace. If you don't hear back from us, please email again or phone us. | Open as usual. Due to large volume you will probably get the voicemail. Leave a message including day and evening numbers and we will return your call. It is best to email us if you have an uncomplicated question. We will reply to your email ASAP which means probably in the evening or the next day. | Open as usual. Increased volume will slow responsiveness. We usually do not have time to answer all the phone calls on Cyber Monday.. But you will receive our full attention. |
| Christmas | Christmas Holidays | Open thru Dec. 23 for regular and urgent orders. Closed Dec. 24 thru Jan 2 annually. In 2012, due to Christmas falling on Wednesday, our last shipping day is Fri. 21st and we will close at 4 pm. You must order UPS Next Day Air to arrive by the 24th! |