Return Policy
At Inirgee and ImaginaryColours.com we give you worry-free purchasing and a
happy, safe experience in online shopping. We have an easy return policy:- You have 10 days to decide if you love your purchase. Keep the
original packaging 'til then because any returns must be in re-saleable
condition or we cannot issue refund or credit. We reserve the right to
charge a 25% restocking fee.
- We
also warrant almost everything we sell with a 30-day guarantee, even if
the manufacturer doesn't offer a guarantee of any kind. Some items are
excluded, such as Clearance and Custom-Made items, and Special- or
Bulk-orders.
- You must have your sales receipt. We try to keep
copies of all orders, but for your own sake, please keep a copy
yourself. We were hit by a tornado once so trust us--things can get
lost.
- An RMA (Return Merchandise Authorization) number must accompany
the returned product. This number is required to assure that your returned
product doesn't get lost in the office and warehouse shuffle so that
you receive proper credit. E-mail
info@inirgee.com for an RMA. You may
also call us, though email is much preferred.
If you call, please leave a detailed message including your name, order
number, the item in question and reason for your return. We are not a
large company and do not have a bank of phone operators in India. Leave
a message and we'll call you back as soon as possible, which may be the
next business day. Thanks for being patient. Check our office
hours and phone number elsewhere on this site.
- If you have a Forever Bright(tm) LED lights product you wish to
return, read and follow the instructions included with your Forever
Bright(tm) product (a copy of their Guarantee is also on our website).
- Ship your return to the Returns address found on our Contact page.
- For
your own peace of mind, you may wish to ship using a tracking number of
some sort. UPS & FedEx routinely use tracking numbers which are
very reliable and don't cost extra. The US Postal Service has a
Confirmation number which you can purchase. If you buy Priority Mail
postage online, the Confirmation number is free. Return postage and
insurance is your responsibility. UPS gives you $100 in insurance free.
USPS has insurance which you can purchase for not a lot. Note that the
USPS is much less reliable and their Confirmation numbers are not
guarantees (and definitely not always accurate). We know these things
by experience. Remember, you own the merchandise until it gets safely
to us. Pack it well because we can't refund money on things which break
in transit back to us.*
- Refunds
may be made in the form of Store Credit, Merchandise Exchange, or
refund using the same method with which you originally paid for your
order (credit card, PayPal, check, etc.).
*If it broke in transit to you,
do not discard anything. We will investigate the damage by inspecting
our packaging and if warranted, we may request a refund from the
shipper for mishandling. We are expert packers and breakage during
shipping is extremely, extremely rare.
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